Let me first start by saying I have been coming to this office for long time.... Lately, I have felt that this place does the complete opposite of try to help people or just be a professional medical office in general. My most recent experience was today, I came in at the end of the day (hour before they closed) they were very busy and with everything going on, people are very distracted. They called me back for vitals, asked for a urine sample, then told me to go straight back to see the doctor. They never asked me to come to the front prior, never told me hey you need to stop at the front after and/or before, nothing... I didn’t think twice about it. But now at 7pm (an hour after they closed) I get a call from the front desk clerk and says “hi ryan, you didn’t stop to pay us today before you left your copay, so we need you to pay that now over the phone.” I said I can’t, but I have cash on me. And was replied with “well then we are canceling your prescriptions at the pharmacy” I said I’m in the middle of a divorce and working on opening my own account this next week, or I can pay you it the next visit. I mean it’Friday night, you guys are closed for the weekend and you have me in a medication that I have to have, or not function... she said she’s calling her boss and hung up. I HATE to leave reviews, but this felt like something that needed to be shared. Totally unprofessional and embarrassing... I have been coming here forever and always paid anything owed, yet I get treated like I’m some scam artist??? Maybe someone just trying to get my card info from me ??? I mean it was an hour after hours, who knows?? All I’m saying is if you are trying to find the right office to go to you might want to look somewhere else, unless you are just looking to be someone’s paycheck/number and not be treated as a patient, seeking Help. Quick Update: as I called my attorney (just to get a referral to an attorney that can help with this case) I discovered I’m not the only person reporting this place or seeking legal action, so just wanted to add this for any future people thinking about coming here as a potential patient. Do your homework, they are scamming people and gauging people for money. The same place I had to agree to come weekly to because I take 2 medications, but the real reason is so that they could charge me a $90 copay every week and charge my insurance. Also, if you look at just about any other office in comparison, this place is the MOST expensive and I have been coming here for going non a year!!!! I wish I would have known this or looked into this sooner!!!
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Ryan F. | Mar 14, 2020